Every reservation booked through our web site (www.nyalahotel.com) is guaranteed to have the lowest rate publicly available on the Internet, under the same conditions.

Eligible reservation must have:

• same arrival and departure dates;
• same number of adults and children;
• same room or suite type and bed type;
• same value added amenities;
• same reservation and guarantee policy.

If you do find a lower published rate prior to, or within 24 hours of, booking your room, simply submit a Best Rate Guarantee Claim using the contact form and we’ll honor the lower rate. Guaranteed.

Eligible claims must include:

• your reservation number (if already made);
• arrival and departure dates;
• number of adults and children;
• preferred room or suite type and bed type;
• value added amenities;
• address of the web site where you found a better rate.

We reserve the right to verify submitted information, and to accept or refuse your claim within 48 hours.